Are you someone with 3–5 years of customer service experience and looking for a stable banking job in Pune? If you’re comfortable handling international customers, love solving problems over chat, and don’t mind working night shifts, then this opportunity at Citi might be exactly what you’ve been searching for. Let’s break down everything about the Citi Chat Customer Service Job Pune 2026 role in a simple, human way so you can decide if it fits your career goals.
Overview / Citi Chat Customer Service Job Pune 2026 |
| Subject | Information |
|---|---|
| Organization Name | Citi |
| Post Name | Chat Customer Service Specialist |
| Job Type | Full-Time |
| Work Mode | On-Site |
| Location | Pune, Maharashtra |
| Experience Required | 3–5 Years |
| Education | Not Specifically Mentioned |
| Shift | Night/Graveyard Shifts (Mandatory) |
| Application Mode | Online |
| Total Vacancy | Not Mentioned |
Important Dates |
| Job Posted On: 23 February 2026 |
| Application Start Date: Already Open |
| Last Date to Apply: Not Mentioned (Apply ASAP) |
Since this is a private sector job, there’s no fixed last date. Positions may close once enough candidates are shortlisted.
Vacancy Details
The official notification does not mention the total number of vacancies.
However, this is part of Citi’s Operation—Coree (Operations Support) team, which usually hires based on business requirements.
Eligibility Criteria |
Educational Qualification
The notification does not specify a strict educational requirement. However, candidates must have:
| 3–5 years of customer service experience | Experience handling real-time customers in international processes (US & UK preferred) |
Strong written communication skills | Typing speed: Minimum 30 WPM with 90% accuracy |
Basic banking knowledge, especially in credit cards and retail banking, is highly preferred.
Age Limit
No official age limit is mentioned.
Selection is based on experience, skills, and performance capability.
Application Fee |
There is no application fee mentioned.
Applying for this role is completely free.
Selection Process |
Although the detailed hiring process is not officially listed, candidates can typically expect:
Resume Shortlisting
Online Assessment (Typing/Communication)
Interview Round (HR + Operations)
Final Selection
Performance metrics knowledge, such as FCR, NPS, CSAT, Rep-SAT, and AHT, will give you an advantage.
Salary / Pay Scale |
The salary is not disclosed in the notification.
However, for a 3-year experienced chat support professional in Pune’s banking sector, compensation is generally competitive and aligned with industry standards. Final salary depends on experience and interview performance.
Job Location |
Pune, Maharashtra (On-Site Role)
This is not a work-from-home position. You must be ready to work from the office.
Shift Details (Very Important)
This role strictly involves:
| Night shifts / Graveyard shifts |
| 5-day work week |
| Weekday offs |
| Mandatory shift rotation once every 4 months |
| No day shifts available |
If you’re not comfortable with permanent night shifts, this role may not be suitable.
How to Apply |
To apply:
Visit the official Citi careers portal.
Search using Job Req ID: 26941058.
Click “Apply.”
Submit your resume and complete the online form.
Make sure your resume clearly highlights:
International chat support experience
CX metrics knowledge
Banking domain exposure
Typing speed and communication skills
Required Documents |
Keep these ready before applying:
Updated Resume
Experience Certificates
ID Proof
Educational Documents (if applicable)
Official Notification & Apply Link |
You can apply through the official careers page of Citi by searching the Job Req ID mentioned above.
Always verify details directly on the official website before submitting personal information.
Why This Opportunity Is Important |
Many customer service professionals struggle to move into globally recognized banking brands.
Working at Citi means being part of a global organization with over 230,000 employees worldwide. It offers structured career growth, exposure to international processes, and strong operational standards.
If you want to build a long-term career in banking operations and customer experience, this role can strengthen your professional profile significantly.
Also Read: OutSystems Senior Software Engineer Remote Job India in 2026
FAQs |
1. Is this a work-from-home job?
No, this is an on-site role in Pune.
2. Are day shifts available?
No. Only night/graveyard shifts are available.
3. How much experience is required?
3–5 years of customer service experience in international processes.
4. Is banking knowledge mandatory?
Basic knowledge of credit cards and retail banking is preferred.
5. What typing speed is required?
Minimum 30 WPM with 90% accuracy.
6. Is there any application fee?
No, there is no application fee.
Conclusion |
If you’re confident in handling international customers, comfortable with night shifts, and serious about building a stable banking career—this opportunity at Citi deserves your attention.
Strong communication, calm handling of irate customers, and understanding of CX metrics can make you stand out.
If this sounds like you, don’t delay—apply confidently and take the next step in your career.
Disclaimer |
This article is for informational purposes only. Candidates are advised to verify all job-related details from the official Citi careers website before applying. We are not affiliated with the recruiting organization.
Ashan Ali is a freelance content writer and job-information researcher from Guwahati, Assam. He specializes in Indian government recruitment guides, exam-focused content, and trust-based career articles for long-term readers.